Privacy Policy

This Privacy Policy explains how House of Antra collects, uses, stores, and shares personal information when you visit houseofantra.com, place an order, or contact us.

1. Information we collect

We may collect:

  • Your name, phone number, email address, and delivery address

  • Order, billing, payment status, and transaction details

  • Account information, if you create an account

  • Messages, reviews, return requests, and support communications

  • Device, browser, IP address, and website activity

  • Marketing preferences

Payments are processed through third-party payment providers. House of Antra does not directly store complete card details, banking passwords, OTPs, or UPI PINs.

2. How we use your information

We may use your information to:

  • Process and deliver orders

  • Send order confirmations and tracking updates

  • Handle cancellations, returns, exchanges, and refunds

  • Respond to customer queries

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Send promotional messages with your consent

  • Meet legal, accounting, and regulatory requirements

3. Sharing of information

We may share necessary information with:

  • Payment gateways

  • Courier and delivery partners

  • Website hosting and technical service providers

  • Email, SMS, WhatsApp, and customer-support providers

  • Professional advisers and government authorities where legally required

House of Antra does not sell or rent your personal information.

4. Cookies

Our website may use cookies to:

  • Keep the website and shopping cart functioning

  • Remember your preferences

  • Analyse website traffic and performance

  • Improve security and prevent fraud

  • Support marketing activities, where applicable

You can manage cookies through your browser settings, although disabling them may affect some website features.

5. Marketing communications

We may send promotional emails, SMS messages, or WhatsApp updates where you have agreed to receive them. You may unsubscribe at any time using the available opt-out option or by contacting us at help@houseofantra.com.

You may still receive essential messages regarding your orders, payments, deliveries, or refunds.

6. Data security and retention

We use reasonable measures to protect personal information from unauthorized access, misuse, loss, or disclosure. We retain information only for as long as necessary to complete orders, provide support, prevent fraud, resolve disputes, and meet legal or accounting requirements.

However, no online system or electronic transmission can be guaranteed to be completely secure.

7. Your rights

Subject to applicable law, you may ask us to:

  • Access information held about you

  • Correct or update inaccurate information

  • Delete information that is no longer required

  • Withdraw marketing consent

  • Raise a complaint about how your information is handled

We may request identity or order verification before completing a privacy request.

8. Third-party services

Payment gateways, delivery partners, and external websites may have their own privacy policies. House of Antra is not responsible for how independent third parties handle information outside our services.

9. Changes to this policy

We may update this Privacy Policy when our services, business practices, or legal obligations change. The revised version will be published on this page with an updated date.

10. Contact us

For privacy-related questions or requests, contact:

Email: help@houseofantra.com

Phone/WhatsApp: +91 76008 30870

Address: First Floor, Plot No. 274, Krushna Kunj Society, Near Dhanlaxmi, Simada Road, Surat, Gujarat 395006, India