Shipping Policy

At House of Antra, we take care to pack and deliver every order safely. This Shipping Policy explains how orders placed through houseofantra.com are processed, shipped, tracked, and delivered.

Shipping charges

Shipping charges, if applicable, will be displayed at checkout before you place your order. Any Cash on Delivery charges will also be shown separately. Shipping and Cash on Delivery charges are non-refundable unless the return is due to an error by House of Antra.

Order processing

Most orders are processed within 1 to 3 business days after payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next business day. During sales, festivals, product launches, or periods of high demand, processing may take longer. Any significant delay will be communicated using the email address or phone number provided with the order.

Shipping with in India

Estimated delivery time within India is 4 to 7 business days after dispatch. Deliveries to remote areas, smaller towns, or locations with limited courier service may require additional time. We currently ship only within India and do not offer international shipping. 

Order tracking

Once your order has been dispatched, tracking information will be sent by email, SMS, or WhatsApp. Tracking information may take up to 24 hours to become active after the courier collects the package. Contact our support team if you do not receive tracking information within the expected processing period.

Delivery attempts

Please provide a complete and accurate shipping address, postal code, phone number, and any necessary delivery instructions.

Courier partners may make more than one delivery attempt. If a package is returned because of an incorrect address, customer unavailability, refusal of delivery, or repeated unsuccessful delivery attempts, additional shipping charges may apply before the order is resent.

Original shipping and Cash on Delivery charges are generally non-refundable.

Delayed deliveries

Delivery dates are estimates and cannot be guaranteed. Delays may occur because of:

  • Severe weather or natural events

  • Public holidays, strikes, or local restrictions

  • Courier or transportation disruptions

  • High seasonal order volumes

  • Customs clearance for international orders

  • Incorrect or incomplete delivery details

House of Antra will assist customers with courier-related concerns but cannot be held responsible for circumstances beyond its reasonable control.

Damaged, lost, or incorrect packages

Inspect the package as soon as it is delivered.

Contact us within 48 hours if:

  • The package arrives visibly damaged 

  • An item is missing

  • You receive the wrong product

  • The shipment is marked as delivered but has not been received

Include your order number and clear photographs or videos of the outer packaging, shipping label, and product. We may require additional information before approving a replacement or refund.

Order cancellation

An order may be cancelled within 24 hours of placement, provided it has not been processed or dispatched. To request cancellation, contact us with your order number. Submitting a cancellation request does not guarantee cancellation if the shipment has already been processed.

Contact us

Email: help@houseofantra.com

Phone/WhatsApp: +91 76008 30870

Address: First Floor, Plot No-274, Krushna Kunj Society, Near Dhanlaxmi, Simada Road, Surat, Gujarat 395006, India