Shipping Policy

Effective Date: 27 March 2026
At House of Antra, we are committed to delivering your order safely, quickly, and efficiently. Please review our shipping policy below to understand how we process and deliver your purchases.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day
  • Customized or made-to-order products may require additional 3–5 business days for preparation
  • Once your order is processed, it is handed over to our shipping partners for delivery

You will receive an email or SMS confirmation with tracking details once your order is shipped.

2. Shipping Time & Delivery

Domestic Shipping (India)

  • Delivery timeline: 4–7 business days
  • Remote locations may take longer depending on courier availability

International Shipping

  • Delivery timeline: 7–15 business days
  • Delivery may be delayed due to customs clearance or local regulations

Delivery timelines are estimates and may vary due to external factors such as weather, logistics issues, or high order volumes.

3. Shipping Charges

Within India

  • Free shipping on all prepaid orders
  • Remote locations may take longer depending on courier availability

International Orders

  • Shipping charges are calculated at checkout based on location and weight
  • Customers are responsible for customs duties, taxes, or import charges
4. Order Tracking
  • Once your order is shipped, you will receive a tracking link via email or SMS.
  • You can track your shipment in real time using the link provided.
  • If tracking details are not received within the expected time, please contact our support team.
5. Delivery Guidelines
  • Ensure your shipping address and contact details are accurate.
  • Delivery partners will attempt delivery 2–3 times before returning the package.
  • If an order is returned due to incorrect address or unavailability, re-shipping charges may apply.
6. Delays & Exceptions

Delivery delays may occur due to:

  • Natural disasters or extreme weather conditions
  • Public holidays or strikes
  • Courier service disruptions
  • Customs clearance delays (for international orders)

House of Antra is not responsible for delays caused by third-party logistics providers but will assist in resolving issues.

7. Damaged or Lost Packages
  • If your order is damaged or lost, contact us within 48 hours of delivery.
  • Share clear images of the package and product.
  • We will investigate and provide a replacement or refund as applicable.
8. Incorrect or Missing Items
  • If you receive an incorrect or incomplete order, notify us within 48 hours.
  • Provide your order ID and supporting images.
  • Our team will arrange a replacement or resolution promptly.
9. Contact Information

For any questions regarding these shipping-related, please contact us:

📧 Email: support@houseofantra.com

📍 Address: F-352/53, Laxmi Tex. Park, Sachin GIDC, Surat, Gujarat - 394230

📞 Phone/WhatsApp: +91 96117 19459

🕒 Hours: Monday to Saturday, 9 AM – 7 PM IST

At House of Antra, we are committed to delivering your order safely and on time, ensuring a seamless shopping experience.