Return, Exchange, and Refund Policy

This policy explains the conditions for returns, exchanges, and refunds on purchases made from House of Antra. Please review it before placing an order.

Return and exchange period

A return or exchange request must be submitted within 7 calendar days of delivery.

Requests received after this period may not be accepted. Approval is subject to inspection of the product and compliance with the conditions below.

Conditions for returns

To qualify for a return or exchange, the product must:

  • Be unused, unworn, unwashed, and unaltered

  • Have all original tags, labels, accessories, and packaging

  • Be free from stains, perfume, makeup, damage, or signs of wear

  • Be returned with the original invoice or proof of purchase

  • Be securely packed to prevent damage during return shipping

House of Antra reserves the right to reject a return that does not meet these conditions.

Products that cannot be returned

Products clearly marked as “Non-Returnable” on the product page are not eligible for return or exchange unless they arrive damaged, defective, or incorrect. 

Returns Due to Colour and Product Variations

Minor differences in colour, weave, print placement, embroidery, zari, threadwork, or finishing may occur in handcrafted and handloom products.

Colours may also appear slightly different because of screen settings, lighting, photography, and device display. Such reasonable variations are part of the product’s character and will not normally be treated as defects.

Damaged, defective, or incorrect products

Contact us within 48 hours of delivery if the product is damaged, defective, incomplete, or different from the item ordered. Your request should include:

  • Order number

  • Description of the issue

  • Clear photographs of the product

  • Photographs of the packaging and shipping label

  • A short video, when reasonably requested

Do not use, wash, stitch, or alter the product before reporting the issue.

After verification, we may offer a replacement, exchange, store credit, or refund, depending on product availability and the nature of the issue.

How to request a return

Email help@houseofantra.com with the subject line:

Return Request: Order #[Order Number]

Include the reason for the return and relevant photographs. Our team will review the request and share return instructions if it is approved.

Products sent back without prior approval may not be accepted.

Return shipping charges

House of Antra will cover reasonable return shipping costs when the customer receives a damaged, defective, incorrect, or incomplete product.

For returns requested because of preference, colour choice, or another non-defect reason, return shipping charges will be paid by the customer. Original delivery and Cash on Delivery charges are non-refundable.

Exchanges

Approved exchanges are subject to product and size availability.

One exchange is permitted per eligible order. If the requested replacement is unavailable, we may offer another product, store credit, or a refund.

Any price difference must be paid before the replacement is dispatched. If the replacement costs less, the remaining eligible amount may be refunded or issued as store credit.

Refund processing

Refunds are initiated only after the returned product reaches us and passes inspection.

Once approved, refunds are generally processed within 5 to 7 business days. Banks and payment providers may require additional time to reflect the amount in your account.

Prepaid-order refunds will be sent to the original payment method. For Cash on Delivery orders, customers will be asked to provide bank account or UPI details.

Shipping charges, customs duties, import taxes, gift-wrapping fees, and alteration charges are non-refundable unless the return resulted from an error by House of Antra.

International orders

International returns are accepted only for products that arrive damaged, defective, or incorrect, unless otherwise approved in writing.

International shipping costs, customs duties, and import taxes are non-refundable. Customers should contact us before sending any international return.

Cancellation refunds

Approved cancellation refunds will be issued to the original payment method. Payment gateway or banking processing times may apply.

Customized, stitched, or altered orders cannot be cancelled once work has begun.

Contact us

Email: help@houseofantra.com

Phone/WhatsApp: +91 76008 30870

Address: First Floor, Plot No-274, Krushna Kunj Society, Near Dhanlaxmi, Simada Road, Surat, Gujarat 395006, India